Effective Date: January 5, 2025
Cohere Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our website, cohere.solutions (the "Website"), and use our services.
We may collect the following types of information:
Personal Information: This includes any information that can identify you personally, such as your name, email address, phone number, and any other details you provide when you interact with our Website or services.
Non-Personal Information: This includes data that does not identify you personally, such as browser type, device information, and usage statistics.
We use the information we collect to provide and maintain our services, notify you about changes to our services, allow you to participate in interactive features when you choose to do so, provide customer support, gather analysis to improve our services, monitor usage, and detect, prevent and address technical issues.
We do not sell or rent your personal information to third parties. We may share your information with Service Providers who perform services on our behalf, or where required by law or valid requests from public authorities.
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
Depending on your location and applicable laws, you may have the right to access, rectify, or request erasure of your personal data.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Cohere Solutions processes personal information in accordance with South Africa's Protection of Personal Information Act, 2013 (POPIA). We collect and process only the personal information reasonably necessary to provide our services, communicate with clients and partners, and operate this website, and we do so lawfully, for a specific purpose, and with appropriate safeguards.
Your rights under POPIA: you may request access to the personal information we hold about you, request that it be corrected or deleted, object to its processing, or withdraw consent where processing is based on consent. To exercise any of these rights, contact our Information Officer at info@cohere.solutions.
Retention: we retain personal information only for as long as necessary for the purposes it was collected, or as required by law.
Complaints: if you believe we have not handled your personal information in line with POPIA, you may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.
Cohere Solutions is committed to making this website accessible to the widest possible audience, including people with disabilities. We have designed the site to align with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, including: skip-to-content navigation, keyboard-accessible focus states, sufficient colour contrast in both light and dark themes, reduced-motion support, and alternative text for meaningful images.
Accessibility is an ongoing effort. If you encounter any content or feature on this site that is not accessible to you, please let us know at info@cohere.solutions so we can address it.
If you have any questions about this Privacy Policy, please contact us at info@cohere.solutions, Almondbury Farm, Robertson 6704, WC, South Africa.